FAQ's
Open the app → go to Courses → pick a course → tap Buy/Enroll → choose payment method → pay → the course unlocks instantly in your dashboard.
You’ll need your ID proof, 10th & 12th marksheets (if you’ve completed them), your latest qualification certificate, and a passport-size photo — nothing more unless the course specifically asks for it.
Just open the Courses section, pick your course, tap Apply, fill your details, upload your documents, and submit — you’ll get instant confirmation.
UPI, Debit/Credit Card, Net Banking, and Wallets (depends on your payment gateway). If payment fails, retry once—if it still fails, contact support.
Go to your Dashboard.
You’ll see:
Your bought courses
Application status
Payment history
Pending actions (if any)
Once your payment is successful, open the app and go to your Dashboard or My Courses section. The purchased course appears there automatically. Tap the course to start learning. If it doesn’t show up, refresh the app—if still missing, your payment likely didn’t sync, so contact support.
Go to My Courses → open the course you want to extend → tap Extend Validity (or Renew) → choose the extension plan → complete the payment. The new validity period updates instantly. If the option doesn’t appear, your course either doesn’t support extensions or it’s already expired beyond the allowed window.
Select the course you want → tap Buy/Enroll → on the payment screen, enter your coupon or referral code in the discount field → apply it → confirm the updated price → complete the payment. If the code doesn’t work, it’s either expired, invalid, or doesn’t apply to that course.
First, don’t assume the app is broken—check the basics.
Make sure your internet connection isn’t the problem.
Close the app and reopen the lesson.
Clear the app cache if your device allows it.
Try switching from mobile data to Wi-Fi (or vice-versa).
If it still refuses to load, the issue is on the server side or your device storage is messed up. In that case, report it through the app so support can fix it instead of wasting time guessing.
Yes, if the course supports offline access. Open the lesson and tap the Download icon. Once downloaded, you can watch it anytime without internet. If the download option isn’t visible, that lesson or course doesn’t allow offline viewing—there’s no workaround.
Go to the Login screen → tap Forgot Password → enter your registered email or phone → follow the reset link/OTP → set a new password.
If you’re already logged in, open Profile / Settings → Change Password → enter your current password → create a new one.
If you can’t reset it, you’re either using the wrong contact details or your account isn’t verified—fix that first.
You’re allowed to use 1 mobile + 1 laptop at the same time. That’s the hard limit.
If you try logging in from more devices, the system will kick you out of older sessions automatically. And if users start sharing accounts, you’ll see performance issues and revenue loss—so the app will lock those accounts down fast.
If you’re repeatedly getting logged out, remove extra devices from Account Settings and log in again.
Yes, but only if the instructor or course allows recordings. When recordings are enabled, they’re uploaded to the My Courses section after the live session ends. If you don’t see a recording, it’s either not released yet or the course doesn’t provide them. Don’t assume every live session gets recorded—check the course details before enrolling.
Yes, tests are included, but the frequency depends on the course structure. Most courses offer weekly or module-wise tests. Some only add a test after major topics. Don’t expect daily quizzes unless the course explicitly says so.
Check the Course Details section—if the test schedule isn’t mentioned there, the instructor hasn’t planned it, and you shouldn’t assume anything.
Only if the course offers one. Most paid courses provide a certificate upon successful completion, which you can download from the app. Free courses or trial versions usually don’t include certificates. Always check the course description before enrolling if certification matters to you.
If the course provides recordings, you can watch the missed live class later in the My Courses section. If no recording is available, tough luck—you’ll have to catch up on your own or ask the instructor if they offer any support. Don’t expect the platform to compensate for missed sessions unless explicitly stated.
No, the course is available only in Hindi. If you need content in other languages, this course won’t work for you. Make sure you’re comfortable with Hindi before enrolling.
Yes, this batch includes dedicated doubt clearing sessions as part of the schedule. Make sure to attend live sessions or check the course calendar for timings. If you miss them, check if recordings are available or reach out to the instructor directly.
By the end of this batch, you’ll have practical skills in [insert specific skills based on the course, e.g., graphic design tools, video editing, coding basics]. You’ll be able to handle real-world projects relevant to this field. This isn’t just theory—you’ll get hands-on experience to use immediately.
Yes, customer support is available for any batch-related problems, including enrollment, payment, access, and technical glitches. Reach out via the app’s Help or Support section. Response times vary but expect a reply within 24-48 hours. Don’t wait—report issues immediately to avoid delays.
Go to the Wereskill app → Library/Downloads section.
Everything you downloaded—videos, PDFs, project files—shows up there.
If you can’t see your downloads, you probably didn’t actually download them or your phone deleted them due to storage issues. Re-download and you’re good.
Finish the course 100%, clear the tests, and the ERP auto-unlocks your certificate. No begging, no follow-ups. If you skipped a lesson or quiz, the system simply won’t generate it.
Every course page has the exact fee breakdown—no hidden charges, no last-minute surprises. If you still can’t find it, you probably didn’t scroll properly. It’s clearly listed under Course Details → Fees.
Yes, but don’t expect them to perform miracles on a weak laptop. Support is available only for genuine technical issues, not for fixing your operating system or slow PC. You’re responsible for meeting the software requirements.
It means whenever you’re stuck—be it a tricky dimension, a 3D view, or layer issues—you can ask your question anytime. Day or night, our instructors or community will guide you until you get it.
First, restart the app.
If it still doesn’t show, you probably logged in with the wrong number/email.
Log in with the correct one, and your course appears instantly.
Yes.
Tap the download icon on any lesson, then find it under: ☰ (Top-left menu) → Downloaded Content
Yes, you can log in on more than one device.
But don’t try to share your account — you’ll get auto-logged out.
Usually one of these:
No storage space
Weak internet
App not updated
You’re using battery-saver mode
Fix these and downloads work fine.
Refunds are available only if:
You request it within the allowed period
You haven’t consumed too much content
If you bought the course and binge-watched half of it, don’t expect a refund.
You can’t install the app on a PC directly, but you can use:
Any Android emulator
Or watch through the web version (if provided for your course)
Inside the app: ☰ → Help & Support
Or use the support email/WhatsApp mentioned there.
Don’t wait days thinking the issue will magically solve itself.
Yes. The app auto-syncs your completed lessons, even if you switch devices.
If progress isn’t syncing, your internet was probably off.
